SHIPPING
We are proud to offer international shipping services that currently operate in more than 200 countries and islands worldwide. Nothing means more for us than to give our customers great value and service. We will continue to grow to meet the needs of all our clients, providing a service that exceeds all expectations anywhere in the world.
¿How are packages sent?
The packages of our warehouse in China will be sent by epacket or ems depending on the weight and size of the product. Packages sent from our US warehouse are sent through USPS.
¿Do you send everyone?
Yes. We offer free shipping to more than 200 countries around the world. However, there are some places we cannot send. If you are in one of those countries, we will contact you.
¿And customs?
We are not responsible for any custom rate once the articles have been sent. When buying our products, you accept that you send one or more packages and that you receive custom rates when they reach your country.
How long does the shipment take?
Shipping time varies according to the location. These are our estimates:
| Location | *Estimated shipping time |
|---|
| USA | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central and South America | 15-30 Business days |
| Asia | 10-20 Business days |
| África | 15-45 Business days |
*This does not include our processing time from 2 to 5 days.¿Do you provide tracking information?
Yes, you will receive an email once you send your order containing your monitoring information. If you have not received follow -up information within 5 days, contact us.
My tracking says "no information available at this time".
For some shipping companies, follow -up information takes 2 to 5 business days to update in the system. If your order was made more than 5 business days and there is still no information about the monitoring number, contact us.
¿Will my items be sent in a package?
For logistics reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified the combined shipment.
If you have any other question, contact us and we will do everything possible to help you.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you can request a reimbursement or forwarding of ordered products if:
- Si tú no You receive the product within the guaranteed time (45 days without including the processing of 2 to 5 days), you can request a refund or a forwarding.
- If you received the wrong item, you can request a refund or a forwarding.
- If you do not want the product you received, you can request a refund, but you must return the article in your charge and the article should not have been used.
We dono issue the refund if:
- Your order did not arrive due to factors under your control (that is, provide incorrect shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amen Companny Records (for example, not authorized by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://amencompanny.com
*You can send reimbursement requests within 15 days after the expiration of the guaranteed delivery period (45 days). You can do it by sending a message to Contact us page
If a reimbursement is approved, your refund will be processed and a loan will be applied automatically to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to change your product, perhaps for a different size of clothes, you must communicate with us first and we will guide you through the steps.
Please do not send us your purchase unless we authorize you to do it.
